Privacy Policy
Last Updated: November 8, 2025
1. Introduction
Roscoe ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management application.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, business name, and payment information
- Customer Data: Information about your customers that you enter into the Service
- Job Data: Estimates, invoices, receipts, schedules, and inventory information
- Usage Data: Information about how you use the Service, including access times and app features used
- Device Information: Mobile device type, operating system, and unique device identifiers
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process your transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security vulnerabilities
4. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, data storage)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share your information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure data storage with reputable cloud providers
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to data processing
- The right to data portability
8. Third-Party Services
The Service may integrate with third-party services (such as Stripe for payment processing). These third parties have their own privacy policies, and we encourage you to review them.
9. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about data collection and the right to opt-out of the sale of personal information (note: we do not sell personal information).
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through the app.